If Auto&General was an Olympian, the company would be boasting multiple gold medals for 2024! This year, the proudly South African insurance provider earned four local and international accolades.
South Africa (11 December 2024) – Almost all South Africans have some form of insurance, whether car, life, business, household or medical. We are all aware of its benefits when things get a little out of hand and accidents happen. In these cases, the customer experience becomes essential. Dealing with a broker or directly with your insurer can be a breeze or a whole load of stress.
Thanks to Auto&General Insurance’s commitment to service excellence, the local company has been bestowed with accolades for its customer experience from both local and global organisations.
From the international acclaim of Forbes to local awards held by the Ombudsman and reader favourite polls, the proof is in the pudding for Auto&General. The company is celebrating a year of wins, highlighting the accolades earned in 2024.
“Being ranked among the best of the best is a true testament to the hard work and dedication of the Auto&General team. It demonstrates our unwavering commitment to being there when our customers need us the most and showcases our reputation as a trusted and reliable partner. We are incredibly proud of these achievements and grateful to our loyal customers and partners for their continued support.” – Alex Terblanché, CEO of Auto&General
So, what and where did the company win? Let’s start on the international stage, shall we…
Forbes
Earlier this year, Forbes, the global publishing giant, recognised Auto&General as South Africa’s top car insurer in its recent list of World’s Best Insurance Companies.
Over 45,000 people across 15 countries participated in the survey by Forbes and market research company Statista.
Participants who have had insurance within the past three years were asked how satisfied they were with their insurer and if they would recommend it to others. Participants were also asked to rate insurers based on criteria including customer service, price performance, transparency and claims process satisfaction.
Ombudsman for Short-Term Insurance
Hot on the heels of this global accolade came the news that Auto&General was noted by the Ombudsman for Short-Term Insurance (now part of the National Financial Ombud Scheme) as one of the insurers in the industry with the lowest complaints per thousand claims and consistently having one of the lowest overturn ratios. Both of these measures are far below the industry average for 2023.
These results are backed by Auto&General’s ‘Service Promise’ which takes into account the real needs of insurance customers. The promises include having access to a dedicated claims consultant throughout their claims process; their vehicle being repaired right the first time, and having assistance in an emergency, 24/7. Auto&General also launched a claims certainty guide which details the steps to take to ensure an insurance claim is honoured.
The Star and Daily Sun Readers’ Choice Awards
This year, the insurer was also awarded the title of ‘Best Car Insurance Provider’ and ‘Best Insurance Company (Personal)’ in The Star Readers’ Choice Awards and received a silver award for service excellence in the Daily Sun Readers’ Choice Awards.
Ask Afrika Orange Index®
Auto&General made it into the top 4 in the recent Ask Afrika Orange Index®. The Ask Afrika Orange Index® is the most referenced customer experience benchmark in the country. It measures loyalty and customer satisfaction and recognises companies that show exceptional performance across these metrics.
So there you have it, a year of good things in insurance.
Sources: Supplied
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