Elon Musk has taken service implementation to the next level after being tweeted and then making the changes suggested in just 6 days.
The CEO of Tesla has 6.42 million Twitter followers, and receives thousands of tweets every day. But Musk immediately responded to a specific tweet, saying he’ll “take action.”
Loic Le Meur, an entrepreneur himself, sent the tweet to Musk on the 11th December, complaining about the lack of available slots at Tesla supercharger slots. He said that users were using Tesla’s superchargers as free parking spots, leaving their cars on the chargers even after they were fully charged.
You're right, this is becoming an issue. Supercharger spots are meant for charging, not parking. Will take action.
— Elon Musk (@elonmusk) December 11, 2016
The tweet could have easily been lost amongst the thousands of things on Musk’s to-do list – not only is he the CEO of Tesla, he also runs SpaceX and Solar City, two huge other startups in their own right. But exactly 6 days later, on 17th December, news reports emerged of Tesla having actually implemented a clever way to prevent drivers from misusing its parking stations.
Tesla have implemented a charge $0.40 for every minute a fully charged Tesla would stand at its parking stations after a five minute grace period. This simple change would ensure that people wouldn’t leave their cars at parking stations, preventing others from using them.
” the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots.”
“To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.”
“We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged.”
“A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.”
Tesla says that the change is purely about increasing customer happiness and they hope to never make any money from it.
What is really amazing is that it took just 6 days to have a product feature conceptualized, implemented and shipped into over 800 sites across America and Canada.
Now thats what we call customer service… the trick now is how do we get every other company to be a little more Elon Musky?