The vision is to extend the ‘Tip an Attendant’ solution to the whole of South Africa, allowing customers to tip car guards, petrol attendants or even waiters… anyone who provides great service!
South Africa (16 September 2021) – Excellent service! Need to tip an attendant? No change? No worries!
Engen’s innovative 1app now features a ‘Tip an Attendant’ function, which allows motorists and shoppers across South Africa to tip deserving Engen staff for the warm and friendly service that they have long been renowned for.
In partnership with Telkom Financial Services, this new value add feature has been specifically designed to enable motorists and Quickshop customers to tip Engen petrol attendants and cashiers for efficient service.
How does ‘Tip an Attendant’ work?
Engen petrol pump attendants and Quickshop cashiers will be assigned a lanyard with a QR code and number. They will be required to register for a Telkom Pay Wallet using the universally accessible chat platform, WhatsApp and link their profile to their QR codes. Once this is done, they can start receiving tips to their Telkom Pay Wallet from customers paying them from the Engen 1app – which they can also use to purchase life’s essentials.
“Customer service and constant innovation are key drivers for Engen, which is why we are extremely excited to bring our customers ‘Tip an Attendant’ as a way to acknowledge our pump attendants and Quickshop cashiers’ commitment to consistent service excellence,” says Seelan Naidoo, Engen’s General Manager: Retail.
For the company to remain a compelling, top of mind destination for fuel and convenience shopping, Engen maintains a firm focus on consistently invigorating the Engen brand and its associated offerings.
“Our vision is to extend the ‘Tip an Attendant’ solution outside the Engen environment, enabling Engen customers to use the Engen 1app to tip anyone that provides great service,” adds Naidoo.
With the Covid-19 pandemic heightening hygiene protocols at service station level, many Engen customers have downloaded the groundbreaking Engen 1app as it offers a cashless and contactless digital payment system.
“Engen encourages all motorists to download 1app because it offers a safer customer service experience, as there is no touching of devices, cards or cash required. You will also no longer need to carry cash or cards to make your fuel purchases, and loyalty points will automatically be registered with Engen’s respective loyalty partners, Clicks Clubcard, FNB eBucks,” says Naidoo.
Telkom Financial Services Managing Executive Sibusiso Ngwenya says the company is thrilled to enable the ‘Tip an Attendant’ feature alongside Engen.
“Central to both our brand missions is connecting people, and this collaboration is one that speaks to the core of this. We provide a universally accessible platform, Telkom Pay, through WhatsApp, and the Engen 1app has been seamlessly integrated into customer’s digital payments ecosystem,” says Ngwenya.
South Africans have long come to expect constant innovation from South Africa’s favourite petrol station* brand. Engen revolutionised the retail petroleum sector with the introduction of the Quickshop convenience store concept in the early 1990s, Woolworths Foodstop in the early 2000s and Krispy Kreme in 2019, amongst various other industry-leading convenience offerings, amongst which are its ongoing partnership with leading rewards programmes, eBucks and Clicks Clubcard, and courier company DSV whose 250+ lockers strategically located at Engen service stations nationwide allows for a safe and easy way to send and receive parcels.
“Staying relevant and placing the customer at the very heart of the business is an over-arching priority for Engen, which means we continue to invest great effort into remaining an attractive stop-over for motorists,” says Naidoo.