When an owl stopped by for a visit at Pholosong Hospital, staff and patients were immediately rattled with fear – but not Neo. Responding with calm kindness, he secured it, called for help and even showed it some love, quietly dismantling superstition before an audience.
Tsakane, South Africa (15 April 2026) – Owls. One of those unlucky creatures of the wild that suffer from an unfairly bad reputation among many communities, by no fault of their own. For this reason, they often fall victim to harm and much worse at the slightest appearance or uninvited visit.
So when Shawn Hefer, Founder of Reptile and Wildlife Rescue (RAWR), received a call about an injured owl at Pholosong Hospital in Tsakane, Gauteng, he braced himself for the worst.
But then there was Neo Hlabane – a man who clearly missed the memo that he was supposed to be afraid!
Neo had been given Shawn’s number after hospital staff discovered the bird and, in true “nope, not today” fashion, Neo had safely locked it in a room. A response the RAWR team commended as sensible, respectable, and very human.
During their call, Shawn asked the all-important question: whether the owl was secure, and Neo responded that it certainly was; behind a door, with everyone else on the other side of it.
“Off Shawn went, full speed, to collect what we now know was a rather misunderstood barn owl. After a quick chat on site, Shawn pointed out the owl’s injuries and explained the situation,” RAWR shared online.
A few minutes later, things got interesting. Neo casually asked if he could hold the owl. (Surprising, because owls are not exactly the cuddle buddy of choice for most folk).
Unlike most who would shudder or run at this part of the rescue, Neo chose to embrace the innocent creature.
“Shawn gently placed the owl into his arms… and just like that, the entire atmosphere shifted. The owl, who had every reason to be stressed, immediately relaxed. Properly relaxed. Leaned back, took in the scene, and essentially said, ‘Yes… this human will do’.”
Shawn and the RAWR team were moved to witness the unlikely and calm moment shared between Neo and the owl – that unspoken understanding when an animal recognises kindness. No big drama. No theatrics. Just calm. The age-old fears of “evil,” “muti,” and all the stories that have followed owls for generations fell away.
Now that was quite the moment right there. Neo didn’t just help an injured owl; he quietly dismantled superstition in front of an audience.

The RAWR team publicly extended its heartfelt thanks to Neo, saying:
“We know the chances of you seeing this are about as slim as an owl enjoying a crowded hospital waiting room… but we had to say it anyway. Thank you. For stepping forward when others stepped back. For showing calm where there was fear. For reminding everyone present that this “terrifying creature” was, in fact, just a vulnerable piece of our wild world that needed help. And perhaps most importantly, for proving that kindness doesn’t need an audience, a platform, or a Facebook account. We hope your quiet courage ripples far beyond yesterday, reaching every person lucky enough to cross your path. Be blessed.”
Sources: Reptile and Wildlife Rescue
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