A South African “Contact Centre” beat out hundreds of businesses from around the globe to be crowned the Top in the world!
Kwazulu-Natal, South Africa – Umhlanga-based Financial Services Provider, Talksure, walked away with gold at the 2019 Contact Centre World Global Awards.
CEO, Jacques de Beer, accepted the award for Best Large-Sized Contact Center at a prestigious awards ceremony that was held at the Fairmont in Barcelona, Spain.
Companies from across the world competed in the global finals. Talksure fended off tough competition and has been recognised for its best practices in the contact centre industry. This achievement provides emphasis on the businesses focus on ensuring excellence is at the forefront of the entire organisation, including, workplace culture, monitoring, technology and customer service.
Talksure is an award-winning, BPO contact centre based in Umhlanga, KZN, which provides direct marketing, financial services and outsource sales. As a financial services provider, Talksure specialises outbound operations striving to deliver a service that offers its clients a unique value proposition. Since 2010, Talksure has been delivering the highest quality of service to hundreds of thousands of customers in South Africa. As an outsource partner, Talksure is often the brand ‘behind’ many large Blue Chip companies in South Africa.
“2019 has been a brilliant year this far – we moved into our new state-of-the-art facility, won new business which in turn saw an increase in our staff compliment and we won the EMEA leg of this award. So to win the global award is a great achievement for myself and all our people back home. At the moment, it is an exciting time for Talksure as we are journeying on a period of strong growth across various areas within the business. This is an awesome way to head into the New Year as we have exciting expansion plans for the year ahead,” said Jacques de Beer, Talksure’s CEO.
Currently, in its 14th year, The ContactCenterWorld.com Global Awards, acknowledges the industry’s best performing professionals, teams and companies. It gives the best in the industry the opportunity and share best practices at conference sessions and to compete for world-class performer medals.
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