Alta Landman braced herself for the usual lethargic service as she stepped through the door at Home Affairs but was utterly blown away by what she encountered.
Mossel Bay, South Africa – Alta Landman needed to apply for the new South African ID card and to renew her passport that had an issue. She braced herself for a slow day but was pleasantly surprised by the incredible service she received.
Alta decided to share her experience with us and name the individuals that gave her such personalised and brilliant service. The two women she had help from were chipper and went above and beyond to help Alta get everything sorted. She even received WhatsApps from them with updates about her passport issue.
“I had the most satisfying experience with Home Affairs personnel in Mossel Bay! Friendly, actually downright bubbly. Positive. Everybody knew exactly what they had to do. I applied for an ID card, quickly through the process, 25 min.
“Simultaneously I renewed my passport… big problem with the previous issue, which was done in George. These people tried their utmost to reach the person who must rectify my problem. Eventually, I had to leave. And…..they sorted out the problem in my absence, sending countless e-mails and WhatsApps to the powers in charge of my problem.”
She praised each of them individually and named them as they made her day so much easier.
“Then Hazel sent me a personal WhatsApp, and apologised profusely, even though it was not their mistake. Hazel Mpumba and Naumisa Williams are the bubbly girls. Vernon January and Francois Jordaan the two guys, and even the office manager tried to help! He is Siyabonga Gqwabe.”
She asked to take a photo of the phenomenal team but was told that phones are not allowed in the Home Affairs offices. She hopes that anyone who visits the Mossel Bay Home Affairs gets a chance to be served by these incredible staff members.
“I wanted to take a picture, so I asked. He told me to rather not as cell phones are not really allowed inside.”
“They are living proof that all our government departments are not hopelessly inadequate!”