Vanessa Snyders had a really horrible time dealing with Takealot’s customer service but her post about their breakup is thoroughly entertaining people.
Vanessa Snyders had a customer service experience from hell after ordering items as Christmas gifts from Takealot in November. What was meant to be an easy, efficient way to shop turned into a nearly 8-week ordeal.
Update: Dear Takealot, this is how you should have reacted! #BrilliantPR
Vanessa shared a post on Takealot’s Facebook page on the 31st of December complaining about the poor service she had received and how after finally receiving the items, both were faulty and broken.
This led to weeks of back and forth, broken promises and a slight hilarity that has had followers on the edge of their seats. The outcome, possibly the tensest breakup anyone has ever witnessed.
“Dear Takealot. On the 30th of November, I placed an order that arrived 2 weeks late. This was only the start of all my frustrations. The product (which was a Christmas present) was faulty and does not work. I logged a return on the 24th and it was supposed to be picked up on the 27th.
Sitting at home, waiting for hours I decided to phone and was told that no one was scheduled to come and pick up the item but I was reassured that it will be collected on the 28th. Another day I sat and waited for hours and guess what? No collection. I sent an email and was promised to not worry because someone will collect the item on the 31st (today).
Yet again…a useless day for me where I couldn’t go anywhere because Takelot has not only stole my money but also stole a third day of my time which, by the way, I CAN’T GET BACK!!!!!!!!!
To make matters even worse, I ordered a second item with the above mentioned faulty item which also stopped working after only a week.
But you know what? I’m not even upset about the money that you’re stealing from me but I am really upset about the fact that I am wasting yet another 20 minutes of my life writing this message to ultimately tell you that your service is sh*t and I will never order from you again.”
Takealot responded with their standard response requesting an order number. That is when the complicated tango started. Back and forth they kept promising a collection date only for that never to happen. Eventually, Vanessa was sick of waiting. After each of her complaints, they continued to send a generic response.
It was at this point that people started to pay attention and Vanessa earned herself a squad of supporters, rooting for her problem to get solved.
She then posted about the problem again and they got mixed up, thinking the complaint was a completely new one.
Eventually, the package was collected and Vanessa could move on with her life.
Vanessa’s followers are now placing bets on how long, if ever, Vanessa will get her refund. You can follow the full thread here. Since the post went viral and the problem solved, multiple couriers have visited Vanessa to collect the items which have already been collected.
But Vanessa has put it all behind her now and hopes that Takelot finds happiness after the breakup. We’ve all had a bad breakup in life but this one takes the cake.
by 